BRIEFLY.
Tomsk Resident Wins 2.2 Million Rubles from DNS Over GPU Repair Refusal
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1 min read
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Briefly Editorial Team

Tomsk Resident Wins 2.2 Million Rubles from DNS Over GPU Repair Refusal

TL;DR

  • •Purchased used GPU with valid warranty
  • •DNS denied repair citing potential resale
  • •Court awarded 2.2 million rubles instead of 4,000 ruble repair
  • •Penalty calculated at 1% of product value per day of delay

Why it matters

The case highlights legal risks for retailers violating warranty obligations and underscores consumer rights enforcement in electronics sales.

Case Details

A Tomsk resident bought a used GPU with an active warranty. When the cooling fan began making noise, she requested warranty repair from DNS. The store refused service, claiming the GPU might have been resold.

Legal Process

The court initially awarded 700,000 rubles, but DNS appealed. After the buyer filed a cassation complaint, the case was reheard. The final ruling ordered DNS to pay 2.2 million rubles, including 1% daily penalties for delayed service.

Business Implications

This precedent shows how improper business practices can lead to massive financial losses. The refusal to repair cost DNS 550 times more than the actual repair cost (4,000 rubles). The case emphasizes the importance of adhering to warranty policies in retail.